Use Cases

Accelerate operational excellence and drive digital transformation initiatives with process mining.


Competitive pressures for efficiency, efficacy and business agility are forcing businesses to rethink operations across the enterprise, investing in automation, risk reduction and customer experience. Gaining the visibility needed for critical decision-making to redesign business processes and lower operational costs has traditionally been time consuming and error prone. Process mining provides new ways to shortcut process discovery and analysis, creating a faster route to an efficient, effective, and agile enterprise.

Speed Process Discovery with Transparency & Traceability

Expose your processes as they really are, not as you may imagine them. Traditional process discovery relying on interviews and workshops is time-consuming and error prone. Back your hypotheses with data and evidence, and debunk common myths around your operations that may holding you back.

Monitor Risk & Compliance

Proactively detect compliance violations and potential risks, and assess their impact on performance and corporate governance. Compare the actual process discovered from your log against business rules that capture policies or regulations, and process models that represent normative or prescriptive behavior.

Improve Operational Efficiency & Productivity

Uncover bottlenecks and constraints, and quantify their effect on key performance indicators. Expose sources of waste and root causes of poor performance to gain operational efficiency and increase productivity. Identify opportunities for automation at the activity level (e.g. via Robotic Process Automation), and at the process level (e.g. via a BPM System).

Enhance Quality & Customer Experience

Extract actionable insights to improve quality of service and customer experience, by analyzing different process variants per customer segment or product type, geographic area, or performance measures. Identify root causes for deviations, delays such as missed deadlines, and other errors by contrasting positive with negative deviances.

Facilitate Business Agility

Use predictive and prescriptive analytics to tune process performance, and impact business agility and resilience. Build the digital twin of your operations via automated discovery and process simulation, and assess the impact of different what-if scenarios on your process performance.


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